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Phone training for your employees
19
Feb
Feb
Even though companies and customers are transitioning to newer channels to get in touch with each other (such as Messenger or Whatsapp), using the phone and making a call remains the primary way to get in touch with each other. Email is also a widely used method, however it is easy to read an email and not remembering to reply or to miss the mail entirely. You speak directly with a company or customer through the phone, which gets rid of both downsides of email mentioned above. Due to the fact that there is an active communication (during a phone call the attention is 100% aimed at the call) problems will be solved faster and questions will be answered sooner which is not the case when using email or a newer communication channel. Besides, using the phone adds a personal element as you are able to hear the other person’s voice.
A phone training kit made by BPS International always contains, at bare minimum, two phones (these can be either wired or wireless), one recording device and one PBX in order to create the best real world simulation possible. The training kit comes in a solid case filled with pluck foam. The case’s hard, solid outside prevents damage during transport and the pluck foam on the inside prevents the equipment from moving and keeps everything in place. The foam is cut to precisely match the dimensions of the equipment during production, thus making the finished product looks sleek without any visible cables (apart from the power cable).
The included recording device will start recording once a phone call has been set up through the provided phones. Once the call is completed and the call gets hung up, the recording device stops automatically. Depending on the configuration it could be possible to playback recorded calls directly through a built-in speaker, in other configurations the training kit will be connected to a computer after which recordings can be played. All of our recording devices have at least one way to transfer recordings to a computer, after which they can be exported and used for further (third party) processing.
There are very complex systems available on the market which automatically record all phone calls of your employees and analyse and grades them using speech analytics. These systems are very expensive and therefore out of reach for most smaller companies. This is where our phone training kits excel – an extremely reliable and affordable solution for even the smallest companies worldwide. A massive investment to train your employees is no longer required.
The phone training kit
A phone training kit made by BPS International always contains, at bare minimum, two phones (these can be either wired or wireless), one recording device and one PBX in order to create the best real world simulation possible. The training kit comes in a solid case filled with pluck foam. The case’s hard, solid outside prevents damage during transport and the pluck foam on the inside prevents the equipment from moving and keeps everything in place. The foam is cut to precisely match the dimensions of the equipment during production, thus making the finished product looks sleek without any visible cables (apart from the power cable).
The included recording device will start recording once a phone call has been set up through the provided phones. Once the call is completed and the call gets hung up, the recording device stops automatically. Depending on the configuration it could be possible to playback recorded calls directly through a built-in speaker, in other configurations the training kit will be connected to a computer after which recordings can be played. All of our recording devices have at least one way to transfer recordings to a computer, after which they can be exported and used for further (third party) processing.
Train your employees
The telephone operator answering one of your company’s inbound calls is most likely the first person of your company the customer ever speaks to. It is therefore crucial that the operator leaves a good impression by using proper phone etiquette.
There are very complex systems available on the market which automatically record all phone calls of your employees and analyse and grades them using speech analytics. These systems are very expensive and therefore out of reach for most smaller companies. This is where our phone training kits excel – an extremely reliable and affordable solution for even the smallest companies worldwide. A massive investment to train your employees is no longer required.