Recording phone calls sounds very complicated, but with current technology it is very easy in most cases. In this article, we try to explain what possibilities there are. The solutions mentioned here are for small environments (say 1 to 10 devices), in larger environments (eg recording telephone calls in contact centers) other equipment is required which often directly integrates with the used telephone exchange (also called pbx). If you are looking for this we would like to refer you to our corporate website: https://bps.nl/
Record mobile phones:
To help avoid misunderstanding, you can only record your own mobile phone!
It is therefore not possible to secretly record other people’s conversations that he or she has with a mobile phone. This is illegal and therefore also punishable. The punishment on this varies per country. For the Netherlands you can see here what the penalty is for the illegal interception of conversations juridische aspecten omtrent opnemen telefoongesprekken
The easiest way is to use a recorder that you place between your mobile phone and your (wired) headset. You can choose which phone calls you record, both incoming and outgoing. The calls can be listened to via your headset or you can upload them to your PC or laptop. For example, see the Voicebird mini
.Another method is via bluetooth. You connect the recorder via bluetooth with your mobile phone and your bluetooth headset or car kit. Here too, you decide which incoming and/or outgoing calls you want to record. You can upload these calls to your PC or laptop. For example, see the Voicebird Black
Record phone calls via a fixed line:
Many telephone calls are still made via a fixed telephone line. The most universal way of recording is to place a recorder between your telephone receiver and your telephone (where the coil cord is located). This way you are completely independent of which telephone line you use. The recordings can be started/stopped manually or you can record fully automatically. The only drawback of this way of recording is that the telephone number is not stored and whether it is an outgoing or incoming call. Often you can make notes in the software and link it to the saved conversation. If you can live with this limitation then for example the Call Recorder Pico
or the V-Tap Analog
are a professional and price-friendly solution.If you use an analogue telephone line then you have the advantage that the telephone number is also stored. This facilitates the retrieval of the calls. You connect the telephone recorder between your telephone line and your telephone. An extensive overview of recorders for analogue telephone lines can be found here: record phone calls analog phone line.
Recording telephone calls from an ISDN line works in the same way as recording calls from an analog telephone line. An extensive overview of recorders for analog telephone lines can be found here: record phone calls ISDN telephone line.
In recent years, VoIP or SIP trunk has been a strongly emerging technology (ie calling via the Internet). These calls can also be recorded as long as the calls are not encrypted (unsecured). Most calls are not secured, so we can also record phone calls here. This is usually a bit more complex than when using analog or ISDN telephone lines. You usually need to have some basic knowledge of PC networks. Of course, our employees can fully support you with this. An overview of these recorders can be found here: Record VoIP calls
As mentioned earlier, the solutions discussed above are intended primarily for home use and small business environments. For large telephony environments, other equipment is required that is installed and configured by certified engineers. If you are looking for this, you can of course contact
us or visit our corporate website: https://bps.nl/call-recording/
. Of course we also invite you to contact us if you have any other questions regarding the recording of telephone conversations.